Refund policy
We offer a 30-day money-back guarantee so you can try our socks with confidence.
Returns
To be eligible for a return:
- Items must be in good condition and not excessively worn or damaged
We reserve the right to refuse returns that show clear signs of heavy use.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of receiving your order
- Include a clear photo of the issue
We will send a replacement or issue a full refund at no extra cost.
Refunds
Once your return is received and inspected:
- Refunds are issued to your original payment method
We do not issue refunds for:
- Items that are heavily worn or damaged
- Items returned in unacceptable condition
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If the item is damaged or incorrect, we cover the cost
Order Responsibility
Please ensure your shipping details are correct before placing your order.
We are not responsible for:
- Incorrect or incomplete addresses provided by the customer
- Orders that cannot be delivered due to incorrect information
Support
If you have any questions, our support team info@nookandstitch.com is here to help.